You are reading the version for United Kingdom. These terms differ by country. If you ordered somewhere else, read the version for:
Applies to TRiBE United Kingdom. Last updated: 7 September 2026
These terms govern your use of the TRiBE United Kingdom website and the services we provide through it. The contract is between you and TRiBE United Kingdom (“we”, “us”). By using the site or placing an order you accept these terms; if you do not accept them, please do not use our services.
Nothing in these terms reduces your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where anything here conflicts with a right the law gives you, the law wins.
Not every service runs in every country or at every location. What is available to you is what the site offers when you are browsing TRiBE United Kingdom.
We do not currently deliver in United Kingdom. Orders placed through this site are for collection from one of our locations, or for eating in.
Where we ship merchandise, the shipping options, costs and timescales are shown at checkout before you pay.
A table booking is a request until we confirm it. We hold your table for 15 minutes past the booked time, after which we may release it.
For a booking of 6 people or more we ask for a deposit of €10.00 per person. We review your request first and then email you a secure payment link; your booking is confirmed once the deposit is paid, and the link is valid for 14 days.
The deposit is not a charge for the booking. The full amount comes off your bill on the day. If you cancel with at least 48 hours’ notice, or if we cannot honour the booking, we refund the deposit in full. If you cancel later than that or do not turn up, we may keep a part of the deposit that reflects what the empty table actually cost us — never more than that.
Deposits are charged in EUR (€), so your bank may apply its own exchange rate and a foreign transaction fee.
Because you are buying at a distance, you have 14 days from receiving merchandise to change your mind, without giving a reason, and a further 14 days to send it back. This is a right the law gives you under your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and it applies on top of anything else in these terms.
The law does not extend that right to everything. It does not apply to food, drink and other items that spoil quickly, to items made or personalised to your order, or to sealed hygiene items once the seal is broken.
Beyond your legal rights, our own cancellation practice is:
Full details of how refunds work are in our Refund Policy.
Under UK food information law we tell you which of the 14 regulated allergens each dish contains, and food that is prepacked for direct sale carries a full ingredient list with allergens emphasised, as required by the Food Information (Amendment) (England) Regulations 2019 (“Natasha’s Law”). That information is on our allergy matrix and available from any member of staff. We prepare food in shared kitchens, so we cannot guarantee that any item is completely free from a given allergen.
You must be at least 18 years old to buy alcohol. We operate Challenge 25: if you look under 25 we will ask for photographic ID (a passport, photocard driving licence or PASS-accredited card) before serving or handing over an order containing alcohol.
You must be at least 18 to place an order on this website. If we cannot verify age where age-restricted items are involved, we will not hand over those items and will refund them.
The text, graphics, logos, images and software on this site belong to us or to our suppliers and are protected by copyright and trade mark law. You may not reproduce, distribute or adapt them without our written permission. You may of course share links to our pages.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit — including our duties about the quality of the food, goods and services we supply.
Beyond that, we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses — we supply to consumers, and if you use our services for a business purpose we are not liable for lost profit, lost business or lost opportunity.
If something outside our reasonable control stops us fulfilling an order — severe weather, a power or supplier failure, or a government restriction — we will contact you as soon as we can and agree a new date or refund you in full. You will not be charged for something we could not deliver.
How we handle your personal data is set out in our Privacy Policy.
We may change these terms. The version that applies to your order is the one published when you placed it — a later change never applies retrospectively to an order we have already confirmed. Material changes are announced on this page with a new “last updated” date.
These terms are governed by the law of England and Wales, and a claim can be brought in the courts of England and Wales.
If you are a consumer, this does not take anything away from you. You keep the protection of the mandatory consumer laws of the country you live in, and you can always bring proceedings in the courts of that country.
If something has gone wrong, or you have a question about these terms, tell us first — we would rather fix it:
Email: shoprochester@tribemalta.com
Phone: +447592404265
If we cannot resolve a complaint between us, you can take it to the Citizens Advice consumer service.
TRiBE United Kingdom — the business you are contracting with when you order from the TRiBE United Kingdom site.
Company registration and VAT details are available on request from shoprochester@tribemalta.com.