Privacy Policy

1. Introduction

Welcome to Tribe Malta. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: First name, last name, username, password (encrypted)
• Contact Data: Email address, telephone number, billing address, delivery address
• Transaction Data: Payment card details, order history, purchase amounts, invoice information
• Technical Data: IP address, browser type, device information, time zone settings, operating system
• Usage Data: Information about how you use our website collected via Google Analytics including pages visited, time spent on pages, click patterns, and session duration
• Marketing Data: Your preferences in receiving marketing communications and newsletter subscriptions
• Account Data: Profile information, order preferences, saved locations

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and deliver your orders
• To manage your account and provide customer support
• To send you marketing communications (with your consent)
• To improve our website, products, and services
• To comply with legal obligations

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

7. Third-Party Services

We use the following third-party services that may collect and process your data:

• Google Analytics: We use Google Analytics to analyze website traffic and user behavior. This service collects information such as your IP address, pages visited, time spent on pages, and browsing patterns. This data is anonymized and used to improve our website experience.
• Stripe Payment Processing: All payment transactions are processed securely through Stripe. We do not store your complete credit card information on our servers. Stripe collects and processes payment card details, billing information, and transaction data in accordance with PCI-DSS security standards.
• Cloudinary: We use Cloudinary for image hosting and optimization. Images you upload (such as profile pictures) may be processed and stored on their servers.
• Email Services: We use email service providers to send transactional emails (order confirmations, receipts, password resets) and marketing communications (with your consent).

8. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly (authentication, shopping cart)
• Analytics Cookies: Google Analytics cookies to understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Performance Cookies: Help us improve website performance and user experience

By continuing to browse the site, you are agreeing to our use of cookies. You can control cookies through your browser settings.

9. Payment Information Security

Payment information is processed securely through Stripe, our payment processor. We do not have access to or store your complete payment card details. All payment transactions are encrypted using SSL/TLS technology. Stripe is PCI-DSS Level 1 certified, the highest level of certification available in the payments industry.

10. Third-Party Links

Our website may include links to third-party websites, plug-ins and applications (such as social media platforms and delivery services). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

12. International Data Transfers

Some of our third-party service providers (such as Google Analytics, Stripe, and Cloudinary) may process your data outside of Malta or the European Union. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last updated” date at the top of this privacy policy. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.